Our Vision

As an executive with over 20 years experience at one of the leading telecom providers in the world, Michael delivers next-level value through a combination of digital innovation, AI integration and customer-led enterprise transformation. A tenured Lean Six Sigma Master Black Belt, he was most recently the owner of a $750M P&L within one of the most competitive industries globally. He has consistently driven revenue growth, margin expansion, and operational modernization at scale. His leadership combines disciplined capital oversight with deep expertise in AI-enabled CX transformation to create durable competitive advantage for businesses in the 21st century, 

• Unlocked over $1B in incremental cost savings through CX-focused transformation programs at Verizon

• Captured $135M in annualized sales opportunities from tech stack modernization

• Reduced e-commerce COA/COR by 900 bps, yielding $15M in incremental annual margin

• Received Retail Touchpoints Brand XP Award for implementation of intelligent logistics for all retail distribution points across the U.S.